Last Updated: 20th OCT 2023 

1. Introduction

Nepal Airlines Corporation (referred to as "we," "us," or "NAC") values your privacy and is committed to protecting your personal information. This Privacy and Cookie Policy outlines how we collect, use, disclose, and safeguard your personal data and information obtained through cookies.

2. Information We Collect

• Personal Information: We may collect personal information such as your name, contact details, date of birth, and passport information when you book flights or use our services.
• Transaction Data: We collect information related to your flight bookings, payments, and travel history.
• Communications: We may store correspondence and communication with us, including emails and customer support interactions.

3. How We Use Your Information

We use your personal data for the following purposes:

• Providing Services: To facilitate flight bookings, reservations, and other travel-related services.
• Customer Support: To respond to your inquiries, requests, and provide assistance.
• Marketing: To send promotional offers, updates, and newsletters if you have given your consent.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Sharing Your Information

We may share your data with:

• Authorized Third Parties: Service providers, business partners, and government authorities to facilitate travel services.
• Legal Requirements: When required by law, government agencies, or legal processes.

5. Your Choices

• You can access, update, or delete your personal information by contacting us.
• You may opt-out of marketing communications at any time.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website. They help us recognize and remember you, as well as improve your browsing experience.

6.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly.
• Performance Cookies: These cookies collect information about how you use our website.
• Functional Cookies: Functional cookies allow the website to remember your preferences.
• Advertising Cookies: These cookies are used to deliver relevant advertisements.

6.3 How We Use Cookies

We use cookies for the following purposes:

• To provide and enhance our website's functionality and features.
• To analyze website traffic and usage patterns.
• To personalize your experience by remembering your preferences.
• To deliver targeted advertisements and marketing campaigns.

6.4 Managing Cookies

You can control and manage cookies through your browser settings or through our cookie consent banner on our website.

7. Security

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.

8. Data Retention

We retain your personal information for as long as necessary for the purposes outlined in this policy, or as required by law.

9. Children's Privacy

Furthermore, if you are making bookings on behalf of minors (individuals below the age of 18), it is essential that you are over 18, have the appropriate authority, and have obtained the necessary consent from those individuals whose Personal Data is being provided to the Data User.

10. Changes to this Policy

We may update this Privacy and Cookie Policy periodically. Please review it regularly for any changes.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or cookie usage, please contact us at:

Nepal Airlines Corporation, Kantipath, Kathmandu, Nepal
Tel: +977 1 4220757
Email: info@nac.com.np

By using our official website and mobile app, you consent to the use of cookies and the processing of your personal information as described in this Privacy and Cookie Policy.