COVID-19 Alert || Nepal Airlines Corporation
COVID-19 Notice
         
1.      Ticket and Travel Validity.  
         
S. No Sector Applies to tickets issued for  Travel date between: Extended Ticket and Travel Validity Date Change Charge
1 DOH  Travel on/after 09 March, 2020 and on /before 30 September, 2020. Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. Must be collected while re-issuance / Revalidation of the ticket.
 
2 DEL/BOM/  BLR  and BKK  Travel on/after 19 March, 2020 and on /before 30 September, 2020. Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. Exempted
 
 
 
3 DXB and KUL Travel on/after 17 March 2020 and on/before 31 August 2020 Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. Must be collected while re-issuance / revalidation of the ticket.
 
4 HKG and NRT Travel on/after 19 March 2020 and on/before 31 August 2020. Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. Must be collected while re-issuance / revalidation of the ticket.
 
5 Tie-Up Fares  Travel on/after 11 March 2020 and on/before 31 August 2020. Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. Must be collected while re-issuance / revalidation of the ticket.
 
         
Note:        
a.        For validity expired ticket one time date change is permitted with applicable Date Change Charges.
b.      Difference of fare is not applicable. However, difference of taxes, if any should be collected.
c.       All the changed ticket record should be maintained by concerned date change office or station office and submit a report to Commercial Department and Finance Department.
         
2.      Ticket Refund.    
         
S. No Sector Applies to tickets issued for  Travel date  between:  Refund Submission for validity expired Tickets.  
1 DOH  Travel on/after 09 March, 2020 and on/before 30 September, 2020. Not Permitted.  
2 DEL  Travel on/after 19 March, 2020 and on/before 30 September, 2020. Not Permitted.  
3 DXB and KUL  Travel  on/after 17 March 2020 and on/before 31 August 2020 Not Permitted  
4 HKG and NRT Travel on/after 19 March 2020 and on/before 31 August 2020. Not Permitted  
5 Tie-Up Fares Travel on/after 11 March 2020 and on/before 31 August 2020. Not Permitted.  
         
3.      Waiver of Refund Fee.    
         
S. No Sector Applies to tickets issued for  Travel date  between:  Refund Submission for validity expired Tickets. Refund Submission for valid tickets.
1 BOM/ BLR and BKK  Travel on/after 19 March, 2020 and on/before 30 September, 2020. Refund permitted with waiver of Refund fee.  Refund permitted with Waiver of Refund fee.
   
Refund must be submitted until 31 March, 2021. Refund must be submitted within the validity of the tickets.
   
  The period of validity of the ticket will be measured from the first date of travel commencement in ticket.
         
4.      Waiver of One time Date Change Charge.  
         
S. No Sector Applies to tickets issued for  Travel date  between: Ticket and Travel Validity  
1 DOH  Travel on/after 09 March, 2020 and on/before 30 September, 2020. Ticket must be valid and travel must be completed within the validity of the ticket.  
2 DEL/BOM/ BLR and BKK Travel on/after 19 March, 2020 and on/before 30 September, 2020. Ticket must be valid and travel must be completed within the validity of the ticket.  
3 DXB and KUL Travel  on/after 17 March 2020 and on/before 31 August, 2020 Ticket must be valid and travel must be completed within the validity of the ticket.  
4 HKG and NRT Travel on/after 19 March 2020 and on/before 31 August, 2020. Ticket must be valid and travel must be completed within the validity of the ticket.  
5 Tie-Up Fares Travel on/after 11 March 2020 and on/before 31 August, 2020. Ticket must be valid and travel must be completed within the validity of the ticket.  
Note:         
a.       Difference of fare is not applicable. However, difference of taxes, if any should be collected.
b.      Other terms and conditions remain unchanged.