COVID-19 Alert || Nepal Airlines Corporation
COVID-19 Notice

Notice regarding Hong Kong travelling passengers

Please Click here for the details.

Notice for the travelling passengers to Dubai

1) दुबइ प्रवेश सम्बन्धीे जारी सूचना

2)  Please  Click here for the details .

 

Notice for all passengers travelling in KTM- DEL

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Travel Briefing for Travellers of Qatar

A) Travel Briefing

B) Covid Green-Countries

C) Covid Yellow-Countries

D) Covid Red-Countries

E) Notice of Doha Embassy

 

A) Decision to facilitate RA (285) passenger on following conditions:

a) For waiver of Date change and No-show charge of Suspended flights:

Sector

Applies to tickets issued for travel date between

Re-issue submission for valid tickets

Re-issue submission for validity expired tickets

Ex-KTM (except DEL, HKG)

Travel on/after 7 May, 2021 and on/before resumption of schedule flight.

 

 

 

 

 

One-time waiver of Date change charge and No-show charge. This Facility will be valid within 3 months after the resumption of schedule flight.

 

 

 

 

 

 

Validity of any kind of tickets has been extended until 3 months after the resumption of schedule flight.

 

From- NRT/DOH /DXB and KUL

Travel on/after 8 May, 2021 and on/before resumption of schedule flight

Tie up fares

Travel on/after 7 May, 2021 and on/before resumption of schedule flight

To/From HKG

Travel on/after 18 May, 2021 and on/before Resumption of schedule flight.

One-time waiver of Date change charge and No-show charge. This facility will be valid within 3 months after the resumption of schedule flight

Validity of any kind of tickets has been extended until 3 months after the resumption of schedule flights.

To/From DEL

Travel on/after 7 May, 2021 and on/before 30 June 2021.

One-time waiver of Date change charge and No-show charge. This facility will be valid until on/before 30 June 2021.

Validity of any kind of tickets has been extended until 30 June 2021.

Note:  For waiver of date change/reschedule, please contact with RA Sales office/RA station offices.

b) For waiver of refund charge of Suspended flights:

S.N.

Sector

Eligibility of tickets issued for travel date between

Refund submission period

1.

Ex-KTM (except HKG, DEL)

For travel on/after 07 May 2021 and on/before resumption of schedule flight.

 

 

 

 

 

Within the validity of tickets.

 

 

2.

To/From HKG

For travel on/after 18 May 2021 and on/before resumption of schedule flight.

3.

To/From DEL

For travel on/after 07 May 2021 and on/before 30 June 2121.

4.

From- NRT/DOH /DXB and KUL

For travel on/after 08 May 2021 and on/before resumption of schedule flight.

5.

Tie- up fares

For travel on/after 07 May 2021 and on/before resumption of schedule flight.

Note: i) Agents can process refund through GDS.

         ii) As per the RA refund procedure and policy, validity of tickets will be counted as follow:

    • For fully unutilized ticket (One way/round trip/circle trip/open jaw): the validity of any ticket including excursion fare will be one year from the first date of travel mentioned on the tickets.

    • For partially utilized non-excursion fare tickets, the validity of the ticket will be one year from the commencement of first leg of travel.

    • For partially utilized excursion fare tickets (i.e. 28D, 1M, 3M, 6M), the validity of the ticket will be 28 days/One month/ Three month/Six month from the commencement of first leg of travel.

B) Decision to facilitate RA Domestic passenger on following conditions:

Sector

Applies to tickets issued for travel date between

Re-issue submission for valid tickets

Waiver of refund charge

All Domestic Sectors

Travel on/after 4 May, 2021 and on/before Resumption of schedule flight.

One-time waiver of Date change charge and No-show charge.

Facility will be valid within 3 months after the resumption of schedule flight

 

Full refund permitted. This facility will be valid within 3 months after the resumption of schedule flight.

 


C) In regards to Covid-19 passenger having /holding positive, reactive, inconclusive PCR report, It is decided to facilitate as below:

  • Waive off one time Date change charge and No show charge. However difference of fare, Taxes, Fees and charges if any, should be collected while modification/ re-issue of ticket.

  • In case of Refund: Refund charge will be applicable as similar to normal passenger ticket with effect from 30th April 2021 and onwards.

  • This supersedes all the previous decisions in this regards.

 

D) Waiver of Refund Fee for BOM/BLR and BKK Only

Sector

Applies to tickets issued for travel date between

Refund Submission for validity expired tickets

Refund Submission for valid tickets

BOM/BLR and BKK

Travel on/after 19 March, 2020 and on/before 30 September 2020

- Refund permitted with waiver of Refund fee.

 

- Refund must be submitted until 31 October, 2021.

- Refund permitted with Waiver of Refund fee.

 

- Refund must be submitted within the validity of the tickets.

 

- The period of validity of the ticket will be measured from the first date of travel commencement in ticket.

           Note: This waiver of BOM/BLR and BKK sectors will not be refunded after 01 November 2021.

This supersedes all the previous decisions in this regards.