COVID-19 Alert || Nepal Airlines Corporation

Sector	Applies to tickets issued for travel date between	Re-issue submission for valid tickets	Re-issue submission for validity expired tickets
Ex-KTM (except DEL, HKG)	Travel on/after 7 May, 2021 and on/before resumption of schedule flight.	One-time waiver of Date change charge and No-show charge. This Facility will be valid within 3 months after the resumption of schedule flight.	Validity of any kind of tickets has been extended until 3 months after the resumption of schedule flight.
From- NRT/DOH /DXB and KUL	Travel on/after 8 May, 2021 and on/before resumption of schedule flight
Tie up fares	Travel on/after 7 May, 2021 and on/before resumption of schedule flight
To/From HKG	Travel on/after 18 May, 2021 and on/before Resumption of schedule flight.	One-time waiver of Date change charge and No-show charge. This facility will be valid within 3 months after the resumption of schedule flight	Validity of any kind of tickets has been extended until 3 months after the resumption of schedule flights.
To/From DEL	Travel on/after 7 May, 2021 and on/before 30 June 2021.	One-time waiver of Date change charge and No-show charge. This facility will be valid until on/before 30 June 2021.	Validity of any kind of tickets has been extended until 30 June 2021.

Note: For waiver of date change/reschedule, please contact with RA Sales office/RA station offices.

b) For waiver of refund charge of Suspended flights:

S.N.	Sector	Eligibility of tickets issued for travel date between	Refund submission period
1.	Ex-KTM (except HKG, DEL)	For travel on/after 07 May 2021 and on/before resumption of schedule flight.	Within the validity of tickets.
2.	To/From HKG	For travel on/after 18 May 2021 and on/before resumption of schedule flight.
3.	To/From DEL	For travel on/after 07 May 2021 and on/before 30 June 2121.
4.	From- NRT/DOH /DXB and KUL	For travel on/after 08 May 2021 and on/before resumption of schedule flight.
5.	Tie- up fares	For travel on/after 07 May 2021 and on/before resumption of schedule flight.

Note: i) Agents can process refund through GDS.

ii) As per the RA refund procedure and policy, validity of tickets will be counted as follow:

- For fully unutilized ticket (One way/round trip/circle trip/open jaw): the validity of any ticket including excursion fare will be one year from the first date of travel mentioned on the tickets.
- For partially utilized non-excursion fare tickets, the validity of the ticket will be one year from the commencement of first leg of travel.
- For partially utilized excursion fare tickets (i.e. 28D, 1M, 3M, 6M), the validity of the ticket will be 28 days/One month/ Three month/Six month from the commencement of first leg of travel.

B) Decision to facilitate RA Domestic passenger on following conditions:

Sector	Applies to tickets issued for travel date between	Re-issue submission for valid tickets	Waiver of refund charge
All Domestic Sectors	Travel on/after 4 May, 2021 and on/before Resumption of schedule flight.	One-time waiver of Date change charge and No-show charge. Facility will be valid within 3 months after the resumption of schedule flight	Full refund permitted. This facility will be valid within 3 months after the resumption of schedule flight.

C) In regards to Covid-19 passenger having /holding positive, reactive, inconclusive PCR report, It is decided to facilitate as below:

Waive off one time Date change charge and No show charge. However difference of fare, Taxes, Fees and charges if any, should be collected while modification/ re-issue of ticket.
In case of Refund: Refund charge will be applicable as similar to normal passenger ticket with effect from 30^th April 2021 and onwards.
This supersedes all the previous decisions in this regards.

D) Waiver of Refund Fee for BOM/BLR and BKK Only

Sector	Applies to tickets issued for travel date between	Refund Submission for validity expired tickets	Refund Submission for valid tickets
BOM/BLR and BKK	Travel on/after 19 March, 2020 and on/before 30 September 2020	- Refund permitted with waiver of Refund fee. - Refund must be submitted until 31 October, 2021.	- Refund permitted with Waiver of Refund fee. - Refund must be submitted within the validity of the tickets. - The period of validity of the ticket will be measured from the first date of travel commencement in ticket.

Note: This waiver of BOM/BLR and BKK sectors will not be refunded after 01 November 2021.

This supersedes all the previous decisions in this regards.