COVID-19 Alert || Nepal Airlines Corporation

Sector	Applies to tickets issued for travel date between	Re-issue submission for valid tickets	Re-issue submission for validity expired tickets
Ex-KTM (except DEL, HKG)	Travel on/after 7 May, 2021 and on/before resumption of schedule flight.	One-time waiver of Date change charge and No-show charge. This Facility will be valid within 3 months after the resumption of schedule flight.	Validity of any kind of tickets has been extended until 3 months after the resumption of schedule flight.
From- NRT/DOH /DXB and KUL	Travel on/after 8 May, 2021 and on/before resumption of schedule flight
Tie up fares	Travel on/after 7 May, 2021 and on/before resumption of schedule flight
To/From HKG	Travel on/after 18 May, 2021 and on/before Resumption of schedule flight.	One-time waiver of Date change charge and No-show charge. This facility will be valid within 3 months after the resumption of schedule flight	Validity of any kind of tickets has been extended until 3 months after the resumption of schedule flights.
To/From DEL	Travel on/after 7 May, 2021 and on/before 30 June 2021.	One-time waiver of Date change charge and No-show charge. This facility will be valid until on/before 30 June 2021.	Validity of any kind of tickets has been extended until 30 June 2021.

Note: For waiver of date change/reschedule, please contact with RA Sales office/RA station offices.

b) For waiver of refund charge of Suspended flights:

S.N.	Sector	Eligibility of tickets issued for travel date between	Refund submission period
1.	Ex-KTM (except HKG, DEL)	For travel on/after 07 May 2021 and on/before resumption of schedule flight.	Within the validity of tickets.
2.	To/From HKG	For travel on/after 18 May 2021 and on/before resumption of schedule flight.
3.	To/From DEL	For travel on/after 07 May 2021 and on/before 30 June 2121.
4.	From- NRT/DOH /DXB and KUL	For travel on/after 08 May 2021 and on/before resumption of schedule flight.
5.	Tie- up fares	For travel on/after 07 May 2021 and on/before resumption of schedule flight.

Note: i) Agents can process refund through GDS.

ii) As per the RA refund procedure and policy, validity of tickets will be counted as follow:

- For fully unutilized ticket (One way/round trip/circle trip/open jaw): the validity of any ticket including excursion fare will be one year from the first date of travel mentioned on the tickets.
- For partially utilized non-excursion fare tickets, the validity of the ticket will be one year from the commencement of first leg of travel.
- For partially utilized excursion fare tickets (i.e. 28D, 1M, 3M, 6M), the validity of the ticket will be 28 days/One month/ Three month/Six month from the commencement of first leg of travel.

B) Decision to facilitate RA Domestic passenger on following conditions:

Sector	Applies to tickets issued for travel date between	Re-issue submission for valid tickets	Waiver of refund charge
All Domestic Sectors	Travel on/after 4 May, 2021 and on/before Resumption of schedule flight.	One-time waiver of Date change charge and No-show charge. Facility will be valid within 3 months after the resumption of schedule flight	Full refund permitted. This facility will be valid within 3 months after the resumption of schedule flight.

C) In regards to Covid-19 passenger having /holding positive, reactive, inconclusive PCR report, It is decided to facilitate as below:

Waive off one time Date change charge and No show charge. However difference of fare, Taxes, Fees and charges if any, should be collected while modification/ re-issue of ticket.
In case of Refund: Refund charge will be applicable as similar to normal passenger ticket with effect from 30^th April 2021 and onwards.
This supersedes all the previous decisions in this regards.

D) Waiver of Refund Fee for BOM/BLR and BKK Only

Sector	Applies to tickets issued for travel date between	Refund Submission for validity expired tickets	Refund Submission for valid tickets
BOM/BLR and BKK	Travel on/after 19 March, 2020 and on/before 30 September 2020	- Refund permitted with waiver of Refund fee. - Refund must be submitted until 31 October, 2021.	- Refund permitted with Waiver of Refund fee. - Refund must be submitted within the validity of the tickets. - The period of validity of the ticket will be measured from the first date of travel commencement in ticket.

Note: This waiver of BOM/BLR and BKK sectors will not be refunded after 01 November 2021.

This supersedes all the previous decisions in this regards.

E) Waive off refund charge for the passenger traveling to Australia
This is to inform all that due to temporary suspension order to reopen Australia border, we have decided to waive off refund charge for the passenger having student and skilled worker visa and traveling to Australia on RA document.

This waiver facility is valid for travel on/after 1st December 2021 and on/before 15th December 2021 and refund must be submitted within 15th December 2021.

Note:
 The copy of visa must be submitted during refund.
 Other terms and conditions are as per General condition.

F) Waive off refund charge for the sector KTM-NRT ticket for visa categories

This is to inform all that we have decided to waive off refund chare for the sector
KTM-NRT ticket, issued on RA document for travel date on/after 01 December, 2021 and on/before 31 December 2021 for visa categories except "(D) as Diplomat" and visas under categories such as " (S) As spouse, Child of Japanese" and " (S) As Spouse of Permanent Resident" which have been issued by Japanese overseas establishment in all countries / regions by 1st Dec 2021.

This facility will be provided for ticket which was issued on/before 1stDecember 2021 after the issuance of visa and refund of ticket must be submitted until 31stDecember 2021.

Note:
 The copy of visa must be submitted during refund.
 Other terms and conditions are as per General condition.