COVID-19 Notice
| 1. Ticket and Travel Validity. | ||||
| S. No | Sector | Applies to tickets issued for Travel date between: | Extended Ticket and Travel Validity | Date Change Charge |
| 1 | DOH | Travel on/after 09 March, 2020 and on /before 30 September, 2020. | Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. | Must be collected while re-issuance / Revalidation of the ticket. |
| 2 | DEL/BOM/ BLR and BKK | Travel on/after 19 March, 2020 and on /before 30 September, 2020. | Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. | Exempted |
| 3 | DXB and KUL | Travel on/after 17 March 2020 and on/before 31 August 2020 | Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. | Must be collected while re-issuance / revalidation of the ticket. |
| 4 | HKG and NRT | Travel on/after 19 March 2020 and on/before 31 August 2020. | Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. | Must be collected while re-issuance / revalidation of the ticket. |
| 5 | Tie-Up Fares | Travel on/after 11 March 2020 and on/before 31 August 2020. | Validity of any type of ticket has been extended till 31 March, 2021 and travel must be completed by 31 March, 2021. | Must be collected while re-issuance / revalidation of the ticket. |
| Note: | ||||
| a. For validity expired ticket one time date change is permitted with applicable Date Change Charges. | ||||
| b. Difference of fare is not applicable. However, difference of taxes, if any should be collected. | ||||
| c. All the changed ticket record should be maintained by concerned date change office or station office and submit a report to Commercial Department and Finance Department. | ||||
| 2. Ticket Refund. | ||||
| S. No | Sector | Applies to tickets issued for Travel date between: | Refund Submission for validity expired Tickets. | |
| 1 | DOH | Travel on/after 09 March, 2020 and on/before 30 September, 2020. | Not Permitted. | |
| 2 | DEL | Travel on/after 19 March, 2020 and on/before 30 September, 2020. | Not Permitted. | |
| 3 | DXB and KUL | Travel on/after 17 March 2020 and on/before 31 August 2020 | Not Permitted | |
| 4 | HKG and NRT | Travel on/after 19 March 2020 and on/before 31 August 2020. | Not Permitted | |
| 5 | Tie-Up Fares | Travel on/after 11 March 2020 and on/before 31 August 2020. | Not Permitted. | |
| 3. Waiver of Refund Fee. | ||||
| S. No | Sector | Applies to tickets issued for Travel date between: | Refund Submission for validity expired Tickets. | Refund Submission for valid tickets. |
| 1 | BOM/ BLR and BKK | Travel on/after 19 March, 2020 and on/before 30 September, 2020. | Refund permitted with waiver of Refund fee. | Refund permitted with Waiver of Refund fee. |
| Refund must be submitted until 31 March, 2021. | Refund must be submitted within the validity of the tickets. | |||
| The period of validity of the ticket will be measured from the first date of travel commencement in ticket. | ||||
| 4. Waiver of One time Date Change Charge. | ||||
| S. No | Sector | Applies to tickets issued for Travel date between: | Ticket and Travel Validity | |
| 1 | DOH | Travel on/after 09 March, 2020 and on/before 30 September, 2020. | Ticket must be valid and travel must be completed within the validity of the ticket. | |
| 2 | DEL/BOM/ BLR and BKK | Travel on/after 19 March, 2020 and on/before 30 September, 2020. | Ticket must be valid and travel must be completed within the validity of the ticket. | |
| 3 | DXB and KUL | Travel on/after 17 March 2020 and on/before 31 August, 2020 | Ticket must be valid and travel must be completed within the validity of the ticket. | |
| 4 | HKG and NRT | Travel on/after 19 March 2020 and on/before 31 August, 2020. | Ticket must be valid and travel must be completed within the validity of the ticket. | |
| 5 | Tie-Up Fares | Travel on/after 11 March 2020 and on/before 31 August, 2020. | Ticket must be valid and travel must be completed within the validity of the ticket. | |
| Note: | ||||
| a. Difference of fare is not applicable. However, difference of taxes, if any should be collected. | ||||
| b. Other terms and conditions remain unchanged. | ||||
